REFUND POLICIES
1. All Sales Are Final

All silicone babies and related products sold on RealRebornBabies are final sale items. Because our products are delicate, custom-styled, and hygiene-sensitive, we do not accept returns or exchanges once an order has been confirmed and shipped.

2. Refund Eligibility

Refunds are only considered under the following circumstances:

  • You received the wrong product

  • The item arrived damaged or defective

  • Your order was not delivered due to a confirmed shipping issue

To be eligible, you must contact us within 48 hours of delivery with:

  • Clear photos or videos of the item

  • Your order number

  • A brief explanation of the issue

3. Non-Refundable Situations

Refunds will not be issued for:

  • Change of mind

  • Minor color, weight, or appearance variations (as products are handmade)

  • Damage caused by misuse or improper handling

  • Delays caused by customs, courier services, or incorrect address details provided by the customer

4. Refund Processing

If your refund request is approved:

  • Refunds will be processed via the original payment method

  • For bank transfers or manual payments, refunds will be made to the provided bank account

  • Processing time: 5–10 business days after approval

5. Shipping Costs

  • Shipping fees are non-refundable

  • If a refund is approved due to our error, we will cover applicable costs

6. International Orders

We ship internationally. Please note:

  • Customs duties, taxes, and import fees are the responsibility of the buyer

  • Refunds will not be issued for customs delays or seizures beyond our control

7. Order Cancellations

Orders cannot be cancelled once processing or shipping has begun. Please ensure all order details are correct before completing your purchase.

8. Contact Us

For refund-related inquiries, please contact us via:

  • Support Email

  • WhatsApp Support

Our team will respond promptly and professionally.